Warranty | Into Blinds Melbourne

1. Warranty

Subject to the terms and exclusions below, Into Blinds Pty Ltd ACN 137 456 672 (Into Blinds) warrants that the following products supplied and installed by Into Blinds (Goods) will be free from all defects due to faulty design, materials or workmanship (either in the Goods or installation) (the Warranty). It is important that you read this document carefully and in its entirety in order to understand when the Warranty does and does not apply, and how to make a Warranty claim. (Warranty is not Transferable)(Warranty does not apply to DIY Blinds or Blinds not installed by Into Blinds)

2. Blinds

2.1 The Warranty applies to the following Goods:

Roller Blinds (also known as Holland Blinds);
Vertical Blinds;
Venetian Blinds;
Roman Blinds;
Panel Glide Blinds;
Motorised Blinds;
Awning Blinds;
Twin Blinds;
Curtains;
Verishades;

2.2 The Warranty will cover:

subject to paragraph 2.2(b), for five years (unless a shorter warranty period is specified), replacement of defective materials and parts;
for one year, replacement of defective materials and parts on Goods manufactured overseas;
for one year, labour to:
replace or repair defective material and parts;
resolve puckering of material where material is under 2 metres in width; and
rectify manufacturing faults.

2.3 The Warranty will NOT cover:

marks or imperfections in, holes or runs in, or fraying of the material which occurs more than 30 days after installation;
products that shrink or expand due to weather conditions;
puckering of material where material is over 2 metres in width;
lines, creases or waves. ( leave product in down or closed position for up to 3 months )
imperfections that are not visible to the naked eye from a distance of 1.5 metres;
uneven rolling of linked blinds;
products with a drop of 3.3 meters or more;
roller blinds under 600mm in width; or
blinds/products installed into plaster or other non-standard structures. Non-standard refers to any structures other than timber or aluminium frames and/or timber architraves. we take no responsibility for the strength of any surface we fix into.
gaps between blind fabric and window frame or architrave (up to 20mm) for infit(inside fit) for the following blinds, roller/holland blinds, vertical blinds, venetian blinds, twin blinds, panel blinds, roman blinds, honeycomb/cellular blinds.
gaps between curtain fabric and floor (up to 50mm) for Infit (Inside Fit) and Outside Fit the following curtains, blockout & sheer curtains.
variation in speed of motorised blinds (motorised roller blinds have a variation of up to +/- 10% in speed and accuracy, as per manufacturer specifications);
Into Blinds does not recommend top-fix installations where there is limited structural support or fixing points available. Customers acknowledge that top-fix installations may be subject to movement, reduced stability, or installation limitations depending on the existing structure and fixing surface. Into Blinds accepts no responsibility for issues arising from insufficient structural support, unsuitable fixing surfaces, or movement caused by the existing structure. There is no tool that can positively inform us of any studs present and we hold no responsibility and do not recommend this.

3. Plantation shutters

3.1 The Warranty applies to the following Goods:

Fauxwood (PVC) Plantation Shutters;
Paulownia (timber) Plantation Shutters; and
Aluminium Plantation Shutters.
Designer Shutters

3.2 The Warranty will cover:

for five years, fading or peeling which has occurred consistently across the inside and outside of panels and the framing;
for five years, warping, bowing or twisting of the panels and/or framing due to the materials, manufacturing or installation; and
for one year, defects in parts and mechanisms (including screws, hinges and control bars) and labour; and
if noticed on or within seven days of installation, broken blades, cracks in frames or panels, paint or dint blemishes.
for one year, budget pvc plantation shutters.

3.3 The Warranty will NOT cover:

inconsistent fading or peeling (for example, only on the outside of the shutters);
Warping, bowing or twisting of the panels and/or framing caused by environmental issues and/or mistreatment;
imperfections that are not visible to the naked eye from a distance of 1.5 metres;
broken blades, cracks in frames or panels, paint or dint blemishes noticed or occurring more than seven days after installation; or
shutters that come away from the wall due to installation with architraves.

Into Blinds will make every reasonable effort to meet estimated supply and installation timeframes. However, Into Blinds is not liable for delays caused by circumstances outside of our control and no compensation, refunds, or claims for damages will be payable in relation to such delays. These circumstances may include, but are not limited to, supplier stock shortages, fabric availability delays, shipping or freight disruptions, customs delays, manufacturing delays, or unforeseen logistical issues.

International Supplier Lead Times Into Blinds works with a variety of local Australian and overseas suppliers to provide a broad range of fabric selections and products. Where a customer selects fabrics or materials sourced from overseas suppliers, manufacturing and delivery lead times may extend beyond standard turnaround periods. The express 2-week turnaround does not apply to orders requiring internationally sourced materials.

If we have replaced your Paulownia (timber) Plantation Shutters due to fading or discolouration of the stain, the Warranty will not cover the replacement shutters if you select the same or a different stain colour. The Warranty will only cover the replacement shutters if you choose a white or painted colour in Paulownia (timber), or Fauxwood (PVC) Plantation Shutters as a replacement.

3.4 Designer Shutters

Designer Shutters are covered by a 20-year warranty that guarantees they will not fade, discolour, or peel under normal residential conditions. This extended warranty reflects the premium quality and durability of the Designer Shutter range.

4. Doors

4.1 The Warranty applies to the following Goods:

Security Doors; and
Fly Screens.

4.2 The Warranty will cover:

for ten years, stainless steel mesh;
for five years, galvanised mesh;
for two years
parts;
hinges;
wheels;
locks and handles;
frames; and
grills; and
for one year, labour.

4.3 The Warranty will NOT cover:

any of the following occurring more than 14 days after installation:
locks coming out of line (this mostly occurs in new homes); or
door jams that expand or shrink due to weather conditions; or
any of the following occurring more than 7 days after installation:
holes or tears in Fly Screen mesh;
holes or tears in mesh, or sagging of, Fly or Tuff mesh doors;
dents, holes in mesh, or mesh coming out of frames in DVA fly doors;
sagging of Fly or Tuff meshed hinged doors without grills;
scratches on aluminium frames or handles; or
adjustment of door closers.

5. Midnight Anytime Blinds – Product Terms & Conditions & Warranty

Product Acknowledgement

Subject to the terms and conditions below, customers purchasing Midnight Anytime Blinds supplied and installed by Into Blinds Pty Ltd ACN 137 456 672 (Into Blinds) acknowledge and agree to the following specifications, limitations, installation conditions, and warranty information relating to the product.

It is important that you read this document carefully and in its entirety before proceeding with your order.

Product Specifications

2.1 Midnight Anytime Blinds are designed to provide approximately 99% block out under normal installation and operating conditions. Due to light gaps, environmental conditions, surrounding surfaces, and installation limitations, 100% block out cannot be guaranteed.

2.2 Midnight Anytime Blinds are motorised products only and cannot be operated manually by chain or hand operation.

2.3 Into Blinds does not provide outfit for Midnight Anytime Blinds.

2.4 Customers acknowledge that airflow and air conditioning conditions may affect the operation and appearance of the blinds. Blinds installed within Midnight pelmets may require the blind to remain slightly raised to allow airflow beneath the base rail. Insufficient airflow may cause the fabric to move toward the window surface, which may result in creasing, fabric movement, or reduced block out performance.

2.5 Pelmet end caps are supplied in black only and cannot be customised, modified, or colour matched.

Installation Conditions

3.1 Midnight Anytime Blinds cannot be installed into tile or brick surfaces.

3.2 Into Blinds will assess installation suitability during the check measure and installation process; however, Into Blinds does not guarantee the structural integrity, strength, or suitability of existing building materials or substrates including, but not limited to, plaster, timber, aluminium, gyprock, brick, concrete, masonry, or surrounding structures.

3.3 Into Blinds is not responsible for damage arising from concealed pipes, wiring, plumbing, cabling, or other hidden services that are not reasonably detectable prior to installation.

3.4 Customers are responsible for ensuring that installation areas are accessible, safe, and suitable for installation at the scheduled appointment time.

Manufacturing & Installation Timeframes

4.1 Production lead times commence from the date of final check measure approval.

4.2 Manufacturing, freight, and supplier delays may occur from time to time and are outside the reasonable control of Into Blinds. Into Blinds will make reasonable efforts to complete orders within estimated timeframes; however, delays may occur.

4.3 Into Blinds will make reasonable efforts to accommodate customer availability when scheduling installation appointments. Customers acknowledge that some flexibility may be required due to scheduling and operational requirements.

Warranty

5.1 Battery operated Midnight Anytime Blinds include a 5-year warranty covering manufacturing defects under normal residential use, subject to these terms and conditions.

5.2 The Warranty does not apply to:

fair wear and tear;
accidental damage;
misuse or neglect;
damage caused by environmental conditions, airflow issues, or external forces;
unauthorised modifications, repairs, or alterations;
products not installed by Into Blinds.

5.3 Labour & Manufacturing Warranty

Into Blinds provides a 1-year labour warranty from the date of installation.
Years 2–5 of the warranty cover manufacturing defects only and do not include labour or service call costs.
A $110 service call fee (including GST) applies to all onsite warranty attendances after 12 months from the installation date.

5.4 This Warranty is not transferable.

Australian Consumer Law

6.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

6.2 Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies a customer may have under the Australian Consumer Law or any other applicable legislation.

Final Confirmation

By proceeding with the purchase of Midnight Anytime Blinds, the customer confirms that they have read, understood, and accepted these Terms & Conditions, including the product specifications, installation requirements, limitations, and warranty information outlined above.

6. General Exclusions

Despite anything in this document, and in addition to the product-specific exclusions, the Warranty does not apply to the following:

Goods ordered prior to 9 February 2012, in which case a one year warranty applies to all Goods on the terms set out in this Warranty;
Goods that have not yet been paid for in full (other than where third party credit has been provided);
normal wear and tear of the Goods;
failure to follow any procedures specified or recommended by Into Blinds;
any act or circumstance beyond Into Blinds' control, including tampering, unauthorised repairs or modifications, misuse, abuse, accident or damage caused by animals or natural events;
labour costs after 12 months following installation;
for online orders or where the client provides measurements and handles installation:
failure by the client to properly measure windows or doors, or supply of incorrect measurements by the client; or
failure by the client to properly install any self-installed Goods; or
consequential loss, whether direct, indirect or economic and whether arising in contract, tort or otherwise.

7. To make a Warranty Claim

7.1 Making a Warranty Claim

To make a Warranty claim, a client must, within 14 days of discovering a defect in the Goods:

advise Into Blinds of the details of the defect; and
provide to Into Blinds details of the purchase of the Goods and proof of purchase reasonably acceptable to Into Blinds.

7.2 Service Fee

Into Blinds will charge a $110.00 service fee (Service Fee) to attend a client's premises to inspect Goods that are the subject of a Warranty claim.
The Service Fee will be refunded if:
the alleged defect is covered under this Warranty and the Warranty claim is made within 12 months of installation; or
a consumer guarantee applies under the Australian Consumer Law (see clause 9).
If the alleged defect is not covered under this Warranty or by a consumer guarantee under the Australian Consumer Law, or a Warranty claim is made later than 12 months after installation, the service fee will not be refunded and the client will also be required to pay the cost of labour and parts.

7.3 Repair or replacement

If the Warranty or a consumer guarantee applies, Into Blinds will arrange with the client for the rectification of the alleged defect to be carried out, or (at Into Blinds' option) for new Goods to be installed. Into Blinds will not be responsible for any costs incurred by the client in notifying Into Blinds of the defect in the Goods.

7.4 No extension to Warranty period

Repairs carried out or replacements provided under this Warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The warranty period for any replacement parts or new Goods installed will end together with the initial Warranty.

8. Things you should know

There will be gaps between the edge of your Blinds and your architraves, if your blinds are mounted on the inside on the window frame, meet in the corner, or butt together.
Your windows may not be perfectly square and your Blinds may not always sit straight or perfectly flat if this is the case.
If you operate your Blinds up and down gently, this will help for the long term life of your Blinds.
Into Blinds does not advise clients to install Roman Blinds on doors due to the fact that the height will take up the percentage of the doors and there is a chance you may brush your head against the bottom panel. We strongly advise the installation of Roller Blinds on doors as an alternative. Into blinds do not recommend chain operated roman blinds and do not provide a warranty for fraying fabrics if chains are requested.
Venetian Blinds are not designed to be lifted up and down on a regular basis. To get the most life out of your Venetian Blinds, we therefore advise to open Venetian Blinds by tilting the slats horizontally rather than lifting the blinds completely.
It is required by law to have child safety locks installed with your blinds. All of Into Blinds' installations are installed with child safety locks.
Subject to the Australian Consumer Law, Into Blinds' responsibility under this Warranty will not exceed the purchase price of the Goods or their replacement.
The benefits given by this Warranty are in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
In the event of damage at your property Into Blinds will patch/putty holes or cracks only, we will not be responsible for painting.

9. Australian Consumer Law

The Goods and their installation come with guarantees that cannot be excluded under the Australian Consumer Law. Any exclusions in this Warranty are subject to the Australian Consumer Law, and this Warranty does not override or alter your rights under the Australian Consumer Law. The client is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The client is also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Into Blinds will provide, at Into Blinds' option, a repair, replacement or refund for the Goods. If the Goods are, or a component of the Goods is, no longer available and the Goods cannot be repaired, Into Blinds will, in its absolute discretion, replace the Goods with a substitute item.

Cleaning Your Blinds.

1. We recommend a regular dusting of your blinds using a feather duster to prevent any dust build up. 2. For common dirt and marks we recommend using a sponge soaked in lukewarm water and gently treating the area. 3. Into Blinds accepts no responsibility for any damage to your blinds caused by cleaning and by the use of detergents.

2 week express blinds- start date 12/3/2025

Only on selected fabrics
Pelmets/ FRS not included
2 weeks (10 business days) begins from date of final check measure
Public holidays are excluded from the 10 business day count
New orders only and 2 week guarantee is only for first installation appointment- reworks are not included and are out of the control of Into Blinds
20% off your order, or up to $1000 (Which ever is the lesser amount) cash back if 10 business day delivery is missed due to Into Blinds delays- Customers must be flexible with installation dates and times. If customer availability causes the installation to fall outside of 10 business days from check measure, the cash back is void.

2 week express curtains- start date 12/3/2025

Only on selected fabrics
2 weeks (10 business days) begins from date of final check measure
Public holidays are excluded from the 10 business day count
New orders only and 2 week guarantee is only for first installation appointment- reworks are not included and are out of the control of Into Blinds
20% off your order, or up to $1000 (Which ever is the lesser amount) cash back if 10 business day delivery is missed due to Into Blinds delays- Customers must be flexible with installation dates and times. If customer availability causes the installation to fall outside of 10 business days from check measure, the cash back is void.

$5,000 Monthly Giveaway – Terms & Conditions

1. Promoter: This promotion is run by Into Blinds, referred to as “the Promoter.”

2. Promotion Period: The competition runs monthly from the 1st to the last day of each calendar month. Entries must be received by 11:59 PM AEST on the last day of each month to be eligible for that month’s draw.

3. Eligibility:

Open to Australian residents aged 18 or older.
Entrants must be existing or past customers of Into Blinds.
Employees of Into Blinds and their immediate families are not eligible.

4. How to Enter: To enter the monthly draw, post a photo or video on Instagram or Facebook featuring your Into Blinds product, tag Into Blinds, follow our page, and ensure your post is public.

5. Entry Conditions:

Photo post = 1 entry
Video post = 5 entries
Only one entry per post (e.g. a video in a Story and a Feed counts as one).
Entrants can submit multiple posts in the same month for multiple entries.

6. Prize Details:

One winner will be drawn at random on the 1st business day of each new month.
The winner will receive $5,000 AUD paid via bank transfer.
Winners will be announced on our social media pages and contacted directly via DM.

7. General Conditions:

By entering, you give Into Blinds permission to repost, share, and use your content for marketing purposes.
Any offensive, inappropriate, or unrelated content will be disqualified.
This competition is in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram.
The Promoter reserves the right to verify entries and refuse any entry that does not comply with these terms.

8. Outdoor Blinds

Warranties

Into Blinds warranty provisions are limited to the replacement of any Components and Fabrics found to have manufacture defects, within 5 years on Components and 5 years on Fabrics.

Into Blinds will not warranty any blinds, according to the following:

Any oversized blind which is ordered outside normal specifications or price grids
Issues due to installations
Storm damage
Defects such as misuse, alterations, maintenance & care not according to our instructions or not carried out by Into Blinds
We will not take responsibility for any further loss or damage e.g. Installation costs and other expenses
Insignificant wear and tear
Railroading of fabric/Puckering of fabric due to Railroading

Fabric flaws: The customer must notify Into Blinds as soon as the flaw has been detected. Before any decision regarding flaws can be made, the customer must deliver the blind/s mentioned in its original packaging to our store to be assessed by the supplier of fabric. No goods are to be left with the customer.

Returned Goods

Into Blinds will only accept returned goods with prior authorisation.

No claims for damage or defects will be recognised after 7 days from collection/delivery of the finished goods from our store.

Upon return to Into Blinds, the goods must arrive in appropriate packaging and will be inspected by a staff member. When goods are returned to our factory, an Order form MUST be accompanied with the goods and a copy to be emailed or faxed to our office. Each blind is to be labelled with the Company and Account name. If no Order form is supplied, the returns will be put ON HOLD until the appropriate paperwork is presented.

If a Remake of the blind/s is required (as discussed prior between Management and Customer) an invoice will be issued. When the original goods are returned to Into Blinds, they will be inspected and a Credit of the Invoice will follow thereafter.

Track Blinds

Care and maintenance

As a rule, Trackblinds will perform better when used regularly and not left up for long periods. Should you use infrequently you may find that the fabric may show pressure marks and may need time to re-settle.
To operate at its best, Trackblinds need to be clean and free of debris. It is recommended to periodically hose out at normal tap pressure, the exposed extrusions with clean water and allowed to dry.
Should the tracks need lubrication, silicon spray is recommended however it must be used in accordance with the silicone spray suppliers’ recommendations, which includes testing a small inconspicuous area first to ensure no detrimental side effects.
Use a soft brush or cloth to clean the hardware. Never use abrasive sponges or solvent type cleaners (turps, kerosene, paint thinners) on componentry or Powder Coated surfaces. Using such agents will void the warranty.

Track Care

Trackblind will perform better when used regularly and not left up for long periods.
Should you only use your Trackblind occasionally, the fabric may need a little time to re-settle.
To keep the tracks clean and free of debris, it is recommended to periodically hose out with clean water and allow to dry.
Should the tracks need lubrication, silicon spray is recommended.
Use a soft brush or cloth to clean the hardware. Never use abrasive sponges or solvent type cleaners (turps, kerosene, paint thinners) on componentry or Powder Coated surfaces.

Fabric Care

While not responsible for any fabrics used on the Trackblind, the way a fabric is maintained will contribute to the overall performance of the system. Fabrics can retain a memory so leaving the blind down for a period of time will generally re-settle the fabric.
In the absence of specific care instructions from the fabric supplier, most external fabrics can be washed with a hose at normal tap pressure. A soft cloth or brush with a very mild detergent could also be used.
An outdoor cleaning glove may be helpful in removing any dirt if used with mild pressure taking care to not stretch or leave marks on the fabric. A chamois may help dry and polish Mesh or PVC fabrics. Never use high pressure cleaners or harsh chemicals on your fabrics.
While regular washing and maintenance is recommended to ensure your Trackblind operates at its best, it is important to let your blinds dry out properly before rolling them up to avoid mould or deterioration.

Extreme Weather

Trackblinds are designed to perform and will handle moderate winds, however, common sense should prevail.

All Trackblinds should be taken up in the event of a storm or extreme wind environment. They should never be left at half way position during such weather events and, if necessary to operate in windy conditions, ensure they are brought up individually to avoid a large gust of wind in an enclosed area.

Track Blinds are backed with a 5 year warranty on parts.
All mesh fabrics 95 & 99 come with 5 years Warranty.
Pvc clear or tint come with a 2 year warranty.
Warranty does not cover damage arising from misuse, lack of maintenance, incorrect installation, or adverse weather conditions.

This Warranty is provided by Into Blinds Pty Ltd.

44 Latitude Boulevard Thomastown Victoria 3074

1300 24 25 26

[email protected]

intoblinds.com.au

We hope you enjoy your Into Blinds experience