D.I.Y Products FAQs Frequently Asked Questions
1.1 Are your Blinds Custom Made as required?
All of our Blinds are custom made from your measurements, to fit your windows perfectly. We don’t sell readymade products or cut down ready made products, so from all your Into Blinds products you can expect long lasting, perfectly fitting blinds.
1.2 Are your products made in Australia?
We supply both Australian made and Overseas made Blinds on our DIY website. All our blinds are custom made to your sizes.
Our Overseas range of blinds are excellent quality and we offer a 5 year warranty. If you are happy to wait for the extra delivery time, you will see significant savings.
1.3 Can we view the products before we buy?
Yes we display all our different blinds and products at our showroom at 44 Latitude Boulevard Thomastown Vic 3074. Our experienced team will be more than happy to help, and you can complete the purchase at the showroom if you wish. (Note: products bought through our showroom are sold at normal retail prices.)
Showroom Trading Hours:
Monday to Friday 9.00am to 5.00pm
Saturday 9.00am to 3.00pm
Sunday by Appointment only
1.4 What is the Warranty on your products?
Our warranty on all our products is 5 Year Warranty. Please read our full warranty detailson our website for further details.
1.5 What forms of payment do you accept?
We accept the following forms of payment:
• Credit Cards – MasterCard and Visa
• Phone Payment – Call our office if you prefer not to enter your credit card details online, and we will process the payment for you.
• Direct Deposit - You can choose to pay via bank transfer (EFT) through online banking or at your local branch. Simply complete the checkout and select this option.
Your order will not commence until full payment has been received.
2.1 What happens if I need advice on Measuring?
Measuring your windows or doors isn't hard, and you can use our Online " How to Measure Guides" for each product. If you are not sure if you have measured correctly, please contact us and we can answer any questions on measuring, or answer any queries you might have about our products.
You can call us on 1300 24 25 26 or email firstname.lastname@example.org
For difficult windows such as Odd Shaped, Bay or Corner windows, we can assist you with measuring. We recommend sending or emailing us a photo of your window or door. We can assess the area and advise the best way to measure using the photo supplied.
2.2 What happens if I supply the incorrect measurement?
Once the Product has been manufactured the goods cannot be returned as the blinds are custom made, and cannot be used on another job.
Please follow the " How to Measure Guide". Contact us if you have any further questions prior to ordering and we will be happy to talk you through it.
If you aren’t confident about measuring your windows or doors accurately, we can provide a measuring and fitting service.
2.3 Can you provide a fitting & measuring service?
We currently offer a fitting and measuring service in Melbourne, Sydney & Brisbane Metro areas only. For a small fee of approximately $100.00, we can measure all of your windows and doors, ensuring that your blinds will fit perfectly.
We can also offer a full home consultation for the Melbourne Metro areas for $150 to $200 depending on the area. This includes all windows and doors measured, advice on products, fabrics & colours.
We offer an installation service for Melbourne Metro area, with a minimum fee of $100.00 and after the 5th Blind at $20 per window.
3.1 Are the colours on your website an accurate guide?
Colours, patterns & weaves shown on any device, PC monitors, laptops, tablets and phones can vary greatly depending on the settings and resolution of the images. We recommend that you order some swatch samples, that will let you see the colours more accurately before ordering.
Please use the samples as a guide only and be aware that small variations can occur from batch to batch.
Natural products like Timber, can also vary from batch to batch and the grain and direction can vary as well. The natural characteristics is what makes a timber blind most appealing and the product can sometimes be deemed as faulty, which isn’t the case.
3.2 How do I redeem my Gift Voucher received after purchasing samples?
Once you have purchased samples (or over the 10 free limit for blind samples) you will be sent a confirmation email showing the samples you have selected. Attached to this email is a gift voucher for the value of your sample purchase.
Redeeming your gift voucher is simple, when you place your order for window furnishings you will be required to enter the Gift Voucher number into the payment field. We will then deduct the value of the gift voucher from your total purchase price.
Purchases that have not had the Gift Voucher details entered at the checkout stage cannot have the value deducted after the purchase.
4.1 How long will my order take?
All our Products are custom made to your measurements. The manufacturing time will vary depending on the product, and overseas orders will take longer.
Overseas products do take longer due to the shipping time to Australia.
• Australian 7 Day Express Blinds – 3 to 7 working days or 2 to 3 weeks
• Australian Roller Blinds - 10 to 16 working days or 2 to 3 weeks
• Australian Venetian Blinds – 10 to 16 working days or 2 to 3 weeks
• Australian Roman Blinds – 10 to 21 working days or 2 to 3 weeks
• Australian Vertical Blinds – 10 to 16 working days or 2 to 3 weeks
• Australian FRS or Metal Pelmets - 10 to 21 working days or 2 to 4 weeks
• Overseas Roller Blinds - 21 to 30 working days or 5 to 7 weeks
• Overseas Honeycomb Blinds - 20 to 30 working days or 5 to 7 weeks
• Overseas Twin Blinds - 20 to 30 working days or 5 to 7 weeks
• Overseas Venetians - 20 to 30 working days or 5 to 7 weeks
The above turnaround times are a guide only.
Times can vary due to stock availability, shipping and transport and the manufacturing days noted here are a guide only. Public Holidays such as Christmas and Easter can affect manufacturing and shipping time, but all efforts are made to keep delivery times to a minimum.
We will endeavour to notify you as soon as possible of any delay or stock unavailability and we may offer an alternative product that can be delivered sooner.
Orders placed on or after the Christmas close off dates, will be ordered as soon as manufacturing recommences. You will find Christmas ordering dates on our website.
4.2 Can I change my order?
You can change your order for up to 24 hours after we receive your payment, with the exception of the 7 Day Express Blinds.
Please check your order carefully, including your measurements, fabric and colour selection, and that all details are correct, before completing the order.
5.1 Delivery Charges
All delivery fees are included in your order.
We charge a flat rate of $25 for the entire order to most areas of Vic, NSW, Qld, and SA.
Other areas will depend on your postcode and a flat rate charge of either $35 or $45 will be calculated at checkout.
Please go to our Delivery Charges page and enter your postcode for further details.
5.2 How and when is my order delivered?
We only use well known freight companies to deliver our products to every state in Australia.
Orders will be sent out the same day the product is completed to avoid unnecessary delays. We will send part orders from time to time to avoid a whole order from being delayed.
You will usually receive confirmation of your delivery 24-48 working hours before the delivery date by correspondence from the freight company and usually by text message.
You can find your consignment number details from the Order Status page and this will allow you to track your order with the freight company.
If you have not given permission for your order to be left on a porch or doorstep, then the freight company will leave a card for you to contact them and organise a new delivery day. They will not leave the goods until you have signed for the product.
If the goods are not delivered due to the customer, a re-delivery fee will be charged. The fee is dependent on the weight of the goods and generally the fee is based on $1.00 per kilogram.
If you are planning on being away from your nominated delivery address, please let the freight company and Into Blinds Online know in the comments field at the checkout, so that we can make alternate plans.
All deliveries will be between 9am to 5pm Monday to Friday.
From time to time delays can occur, once your order leaves our premises we cannot control the delivery, and we are not notified of any delays by the freight company.
Remember, you can use the Order status section of our website to follow the progress of your order and track your delivery or
enquire direct with the freight company using your unique 13 digit consignment note number.
5.3 What happens if my order is damaged in delivery?
Occasionally accidents or damage can take place. We highly recommend that you take out Freight Insurance at the checkout or order confirmation stage. This is offered as an optional extra and it will cover you for any damaged or lost product whilst in transit.
If you have taken the option of Freight Insurance and your blinds or product is damaged, please do not sign for them. Send them straight back and they will be replaced.
Blinds that are not insured and get damaged or lost in transit cannot be returned or replaced.
In the checkout you will find that the check box is already pre ticked to accept the freight insurance. By unselecting the checked box, you have removed any right to claim for damages or loss of your goods.
5.4 What happens if my order is lost in transit or before the product is delivered?
If you have paid for the freight insurance, we may replace the number of ordered items after the items have been missing for 14-21 working days from the delivery due date.
If an Order is lost or goes missing after being delivered, you cannot make a claim against your insurance cover.
5.5 Return of damaged Product or Goods?
If you claim for damaged goods from the transit and have chosen the insurance option, please contact us immediately. We will email you a “claim form” to complete and email the freight company to organise the collection of the damaged goods. All goods must be packaged in cardboard boxes for the return journey.
6.1 Can I cancel my order?
An order can only be cancelled within 12 hours of the order being placed (the next business day) except for 7 Day Express Orders.
Due to the speed of processing and manufacturing of our 7 Day Express blinds, they go straight into production on the business day it is ordered.
A charge of $55.00 will be deducted from your refund for cancelled orders prior to manufacturing.
Refunds will be processed within 7-10 working days of the written notice of cancellation. Payments will be refunded in the same manner as received e.g. Credit card or Bank Deposit.
6.2 Can I return my goods or products for a refund after it has been delivered?
As your order has been made to suit your window sizes; we are unable to accept returns for our custom made goods, as Into Blinds are unable to reuse them or sell them.