I would like to thank you, Russell and Dennis for all your work. My house looks beautiful and Dennis did a great job on the installation. He took pride in his work and cared about the little details he didn't just come in wack them up and leave. The blinds look great, work great and after 2 years of being there I ran into a wall last night because it is so dark. Thank you all you have transformed my house from an animal print sheets to a beautiful warm inviting home. As you know I have already recommended you but I will continue to recommend you to all friends and family. From a very satisfied customer
I just wanted to say a huge thank you to the excellent service and quality I received from you guys. Huge thank you to Sal (Installer) for the prompt and excellent install. Can't fault a single thing... and Bill (Sales) for his prompt response and going out of his way to provide some temporary blinds for my bedroom. Also a big thank you to Mark for your high level of professionalism during our -visit. This is what I call quality service at a great price and good on you guys, because this sort of service these days is extremely rare. Keep up the great work. You'll be getting some very high recommendations from me.
Just wanted to give you my feed back regarding your employee Nic Camille. He is very professional in his approach and friendly. He had a smile on his face the whole time and even though i asked many questions he always replied with patience and like nothing was too much trouble. I must say he is very knowledgeable about the products and offered me different suggestions, which i took on, as they were good suggestions to my problem. It is very refreshing to meet someone who is so professional, passionate & so knowledgeable about his work, i have met others that know nothing and they are there just for the dollar. He is an asset to your company
We are very pleased with our blinds and Denis was awesome - so professional
I came home last night to find my beautiful brand new plantation shutter installed. Thanks to the team for their professionalism - the shutters look fantastic and Into's customer service throughout the process has been superb.
Thank you very much for the fantastic blinds. I am very pleased with them and the man who fitted them was very quick and efficient.
I have dealt with several blind companies of late, and I found Mark's professionalism, advice, and customer service skills by far the best! It truly was a pleasure doing business with you and if the process of measure and quote is anything to go by, I very much look forward to future interactions with Into Blinds. From a very satisfied customer
Master Display, Draftsperson, Product Development
We would like to thank you and your teams for your professional service with our orders. We are an extremely happy customer and are very satisfied with the products and the service you and the team has provided to us. It's been an outstanding service, thank you. We will refer to your company to our family and friends with pleasure.
For the past 2months since installation of your 2xblockouts in the front & back rooms of our home, your blinds have been fantastic in keeping us warm during this freezing winter. Not only is your product superior but your team of staff are also in a league of their own. I wish to acknowledge & Thank... Mayur for your efficiency in your visit to our home. You were kind enough to offer your expertise in color & installation suggestions and your professionalism and courtesy followup was excellent. Thank you. Dee...such brilliant customer service over the phone. Very genuine & caring. Thank you for all your follow up calls in organizing install dates. You conveyed excellence at every phone call. Eddie, the installation man who made the installation process seamless and extremely efficient. Thank you for being so punctual during both visits. Just incredibly superior service. Since hearing your radio Ad's on NovaFM every morning, its reminded me to write to you and express our thanks. Your product is definitely superior with service to match and we have no hesitation to recommend your company to all the people we know. Best wishes for the future.
-Ethel & Tom
I would just like to take a moment to Compliment David S from Into Blinds Thomastown’s customer service.
I was in a very difficult situation where I needed to replace a roller blind for our vacation of a rental property. I need a roller blind of a certain size (not standard) and a certain colour to match the existing blinds in the same room. I needed all this within a week and I was not able to come down to the show room to see the colour chart ( customer from hell)
David understood that I was on a time frame and approached this situation with a ‘ no problem attitude’. This relaxed me and I felt , finally I was getting somewhere.
David text my phone pictures of my colour choices so I could view them next to the existing blinds and from this I was about to choose. Not only that, he was sure he had some existing blinds in the factory on location and might be able to use those instead of having them sent away which reduced my waiting time.
David took his time in getting the correct measurements from me to ensure no fine detail was missed .
2 days later David rung me and told me the blind was ready .
The great customer service continued when I collected the blind at the Thomastown location when I was greeted by a room full of people whom told me about all the services that Into Blinds provided.
David is a great asset to your team and although Into Blinds was not my first choice for this project ( only because I was on a tight time frame) I can assure you, they are now at the top of my list.
Can't thank David enough.
Store Manager Forest Hill
I just wanted to say a huge THANK YOU to all involved in installing our blinds. We were very happy with the service from the initial contact to book in a quote to the installation. Nick conducted the quote and was thorough in his explanation of the blinds and our options so I was confident in the blinds we selected. Andrew and Denis measured up and installed the blinds and Andrew was always quick to respond to any queries I had. The boys did a great job, we are very happy with our blinds. When I called to make our final payment, Dee was an absolute pleasure to speak with, in fact all of the people I dealt with along the way were very friendly and helpful, great customer service.
Thanks again. I will have no issues recommending Into Blinds and also using you again in the future :)
Hi Sonia , Thank you very much for all your help and outstanding work and communication i truly and impressed and appreciate you going above and beyond for us.
hope you are having a great day and again THANK YOU :)
I just purchased Plantation Shutters from Into Blinds who provided grest sevice. If you need blinds, shutters, security doors od fencing go to INTO BLINDS for fast service speak with Pierre he will look after you.
Regards Sharon F
I write this email just to say thank you that all blinds have been installed last week and we all just love it.
I've only great things to say, the whole process was made very easy with Sal sending out the colour samples, the measurements being done so quickly (as they were driving past) and making and the installation taking no time.
Would definitely recommend IntoBlinds to friends and family.
Oh and the Customer Relations Manager is just amazing x
With thanks and appreciation,
We had Pierre out this morning for a measure and quote. I was extremely happy with his great customer service and knowledge on the selected product. I hope he can be rewarded in some way as he is definitely a great asset to your team.
Everyone we dealt with at Into Blinds was fast, efficient and friendly! Blinds were installed on time and an excellent job was done. It is very rare these days ... to get the best price and service and we would like to thank the whole team for our beautiful shutters!
You have been very efficient in my needs, very fast and responsive service! I’ll be sure to recommend you guys whenever someone is looking for blinds!
Have a great day.
Thankyou very much for your great service the blinds are beautiful
I will recommend you to our friends.
Regards Ron & Sue
We’re very happy with our blinds and the installation that Denis and Andrew carried out- no fuss and they all work beautifully. Thanks again for all your assistance and great service, is been a pleasure dealing with you and Into Blinds.
Thanks again and I hope you have a beautiful day!
Kind Regards Michaela
I meant to email you right after the day that our blinds was installed to say thank you for a great service.
You did deliver exactly what you had promised us.
Also the gentleman that came out to install the blinds was excellent in his job.
Took me a while to finally make the decision to purchase plantation shutters. Had several quotes from different companies but due to perseverance and good salesmanship from Pierre Boutros I was able to make the purchase after a long deliberation.
Thumbs up to him.
I would just like to thank you for your professionalism and great advice that you have provided me with when purchasing my shutters and blinds. It was a delight to deal with you.
You are a great asset to IntoBlinds and would highly recommend your company anytime.
To whom it may concern.
I recently received a sales call at home from Mo and I wanted to say how impressed I was with the amazing service Mo gave me.
He suggested great ideas and fully informed me of the process with ordering. He offered me local manufacturing on my roller blind at fraction of more cost than overseas production and cut down the time frame to receive my shutter to around 4 weeks rather than wait 6 weeks from overseas.
He was very professional and met all my needs perfectly.
Your company is really lucky to have such a professional sales person in Mo, who gives your brand a good name.
I will recommend Mo and your company to others.
Sales manager of Intertrading trident Australia
My name is Kevin and I live in Carlton.
This morning, we had roller blinds installed in our home.
I just wanted to say how impressed I was with all aspects of the procedure.
Contact via text, email or phone was prompt and polite.
Pierre ,who gave the quote was efficient, courteous and most helpful.
Likewise, Adam, the installer was most courteous, organised and did a great job even taking away the packing etc.
If we require anything else such as pelmets we would certainly use your company and will recommend you to friends and neighbours.
It is good to receive great service.
Good morning Melissa.
I would like to express how very happy I was with the service I received from IntoBlinds and the blinds themselves. I am very happy with the end product. I appreciated your professionalism at the original measure then the follow up measure by David.
The installer Eddie was a very helpful and personable young man. I will not hesitate to recommend your company in the future.
We are more than happy with great service from Into blinds. From the initial consultation with Jacqui who was friendly , excellent with knowing her products through to the installation.
Your team are very helpful and freindly
We would not go any where else now
Regards Vince & Christine
Thank you for your follow up action and prompt response, Sonia.
Everything was installed and I would be happy to use your services again in September when we move into our newly built home at Mornington; providing your prices are competitive as they always are.
Your service today was astonishing. You kept your word, And your service is one of a kind.
Good Morning, Recently had Blinds installed by Adam of your company. Adam’s eye for detail, promptness (on time) and respect within our property could only be commended. He communicated well throughout the entirety of Measure Up through to the final installation yesterday. I’ll admit, I did think your Trading Terms (Settle a week prior to installation) were a little different (any other terms would normally be final payment on installation) however the End Product justified the Terms. I would be happy to recommend Intoblinds to any prospective clients, within my network of associates.
Rod Pascoe Vale Vic
Just wanted to drop you a quick line to say how impressed I was with IntoBlinds and the charity event you organised. I must admit when I first heard about the charity giveaway I didn’t expect the quality or the range of products that would be available ‘for free’ (or $30) to be great. I probably expected a mismatch of products and/or damaged stock. Well I couldn’t have been more wrong. I attended the day with my mum, and we both came away with blinds and a set of plantation shutters, and they are wonderful. All the products available on the day were of great quality, and we are so happy with the bargains we found.
But most of all, we cannot commend you enough for the staff you have working at your organisation. Every staff member we encountered on the day was friendly, patient, knowledgeable, and so willing to help. We haven’t stopped raving about how wonderful staff were on the day. I can certainly say that when the need arises for me to purchase further blinds, I will definitely be visiting Into Blinds in the first instance. I truly hope you have an opportunity to continue this event, and I hope it becomes a bigger event each year raising further money for your chosen charity. My one suggestion would be to maybe make available more donation boxes/opportunities (…I was so excited about measuring blinds I forgot to donate some additional money as I would have liked on the day).
Thank you again, Belinda
It's Marcela here, just to say thank you so much to Mark for his kind and professional process with our blinds and security doors, was really nice to meat him and his team in the office, we sorted out a few things with excellent ending. Happy client and good vibe for the company.
Thanks again and looking forward to do more deals with you guys.
Kind Regards Marcela.