I would just like to take a moment to Compliment David S from Into Blinds Thomastown’s customer service.
I was in a very difficult situation where I needed to replace a roller blind for our vacation of a rental property. I need a roller blind of a certain size (not standard) and a certain colour to match the existing blinds in the same room. I needed all this within a week and I was not able to come down to the show room to see the colour chart ( customer from hell)
David understood that I was on a time frame and approached this situation with a ‘ no problem attitude’. This relaxed me and I felt , finally I was getting somewhere.
David text my phone pictures of my colour choices so I could view them next to the existing blinds and from this I was about to choose. Not only that, he was sure he had some existing blinds in the factory on location and might be able to use those instead of having them sent away which reduced my waiting time.
David took his time in getting the correct measurements from me to ensure no fine detail was missed .
2 days later David rung me and told me the blind was ready .
The great customer service continued when I collected the blind at the Thomastown location when I was greeted by a room full of people whom told me about all the services that Into Blinds provided.
David is a great asset to your team and although Into Blinds was not my first choice for this project ( only because I was on a tight time frame) I can assure you, they are now at the top of my list.
Can't thank David enough.
Store Manager Forest Hill
I just wanted to say a huge THANK YOU to all involved in installing our blinds. We were very happy with the service from the initial contact to book in a quote to the installation. Nick conducted the quote and was thorough in his explanation of the blinds and our options so I was confident in the blinds we selected. Andrew and Denis measured up and installed the blinds and Andrew was always quick to respond to any queries I had. The boys did a great job, we are very happy with our blinds. When I called to make our final payment, Dee was an absolute pleasure to speak with, in fact all of the people I dealt with along the way were very friendly and helpful, great customer service.
Thanks again. I will have no issues recommending Into Blinds and also using you again in the future :)
Hi Sonia , Thank you very much for all your help and outstanding work and communication i truly and impressed and appreciate you going above and beyond for us.
hope you are having a great day and again THANK YOU :)
I just purchased Plantation Shutters from Into Blinds who provided grest sevice. If you need blinds, shutters, security doors od fencing go to INTO BLINDS for fast service speak with Pierre he will look after you.
Regards Sharon F
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