Our Products FAQs Frequently Asked Questions

Contents

1. Products, Payments & Warranty
2. Orders
3. Cancellation Process

1. Products, Payments & Warranty

1.1 Are your Blinds Custom Made as required?

All of our Blinds are custom made from your measurements, to fit your windows perfectly. We don’t sell readymade products or cut down ready made products, so from all your Into Blinds products you can expect long lasting, perfectly fitting blinds.

1.2 Are your products made in Australia?

We supply both Australian made and Overseas made Blinds. All our blinds are custom made.
Our Overseas range of blinds are excellent quality and we offer a 5 year warranty. If you are happy to wait for the extra delivery time, you will see significant savings.

1.3 Can we view the products before we buy?

Yes we display all our different blinds and products at our showroom at 44 Latitude Boulevard Thomastown Vic 3074. Our experienced team will be more than happy to help, and you can complete the purchase at the showroom if you wish.

Showroom Trading Hours:
Monday to Friday 9.00am to 5.00pm
Saturday 9.00am to 3.00pm

Sunday by Appointment only

1.4 What is the Warranty on your products?

Our warranty on all our products is 5 Year Warranty. Please read our full warranty details on our website for further details.

1.5 What forms of payment do you accept?

We accept the following forms of payment:

• Credit Cards – MasterCard and Visa 
• Phone Payment – Call our office if you prefer not to enter your credit card details online, and we will process the payment for you.
• Direct Deposit - You can choose to pay via bank transfer (EFT) through online banking or at your local branch.

Your order will not commence until full payment has been received.

2. Orders

2.1 How long will my order take?

The manufacturing time will vary depending on the product, and overseas orders will take longer. 

Overseas products do take longer due to the shipping time to Australia.

• Australian 7 Day Express Blinds – 3 to 7 working days or 2 to 3 weeks
• Australian Roller Blinds - 10 to 16 working days or 2 to 3 weeks
• Australian Venetian Blinds – 10 to 16 working days or 2 to 3 weeks
• Australian Roman Blinds – 10 to 21 working days or 2 to 3 weeks
• Australian Vertical Blinds – 10 to 16 working days or 2 to 3 weeks
• Australian FRS or Metal Pelmets - 10 to 21 working days or 2 to 4 weeks
• Overseas Roller Blinds - 21 to 30 working days or 5 to 7 weeks
• Overseas Honeycomb Blinds - 20 to 30 working days or 5 to 7 weeks
• Overseas Twin Blinds - 20 to 30 working days or 5 to 7 weeks
• Overseas Venetians - 20 to 30 working days or 5 to 7 weeks

The above turnaround times are a guide only.

Times can vary due to stock availability, shipping and transport and the manufacturing days noted here are a guide only. Public Holidays such as Christmas and Easter can affect manufacturing and shipping time, but all efforts are made to keep delivery times to a minimum.

We will endeavour to notify you as soon as possible of any delay or stock unavailability and we may offer an alternative product that can be delivered sooner.
Orders placed on or after the Christmas close off dates, will be ordered as soon as manufacturing recommences. You will find Christmas ordering dates on our website.

2.2 Can I change my order?

An order can only be changed within 12 hours of the order being placed, (the next business day) except for 7 Day Express Orders.

Due to the speed of processing and manufacturing of our 7 Day Express blinds, they go straight into production on the business day it is ordered

3. Cancellation Process

3.1 Can I cancel my order?

An order can only be cancelled within 12 hours of the order being placed (the next business day) except for 7 Day Express Orders.

Due to the speed of processing and manufacturing of our 7 Day Express blinds, they go straight into production on the business day it is ordered.

Refunds will be processed within 7-10 working days of the written notice of cancellation. Payments will be refunded in the same manner as received e.g. Credit card or Bank Deposit.